In order to make it convenient for our guests, most of the promotions on our website allow you to book now add pay later at the hotel on arrival/ departure.

Frequently Asked Questions
  1. How do I make direct contact with the hotel?
    You may email, call or fax the hotel.
    Tel:+66 (0)32 53 3778-81
    Fax: +66 (0)32 53 3722
  2. If I make an online booking, will I be offered a 'best rate'?
    Online bookings generally offer the 'best available rates' for that date and time.
  3. What types of rooms are available, and what are the differences between the room types?
    There are 2 room types available which is 27 - 28sqm Superior King or Twin comes TV, working table and chair, personal electronic safe, Fridge and ensuite bathroom.
  4. Are your hotel rates per person or per room?
    Hotel rates are per room based on a maximum occupancy of two guests.
  5. What are the type of credit cards accepted during the booking process?
    We accept all the universally accepted credit cards during the booking process like VISA, Master Card and Union Pay.
  6. Are my credit card details necessary when making a reservation?
    Yes, to guarantee the reservation. Otherwise hotel reserves the right to release the booking at 6 pm on the date of arrival.
  7. Will my credit card be charged?
    We may block an amount on the credit card, equivalent to 1 night’s room charge to guarantee payment but this block will be automatically released in two weeks if not redeemed. Furthermore, we do not charge without proper authorisation from the guest. However, select packages may require full-prepayment at the time of booking but this will be made known at the time of making the reservation.

    Guests can choose to settle the bill in cash or credit card at the time of check-out.
  8. How safe are credit card details that are submitted online?
    Our hotel uses SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us.

    For added security, guests are requested to present the credit card used in the online booking/purchase of accommodation together with personal identification (ID card or passport) upon check-in.

    Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation.
  9. What is your cancellation policy?
    If a cancellation or change to the original reservation is made less than 1 day (24 hours) prior to arrival, there will be a cancellation charge equivalent to one night's accommodation charge.
    If the property is not informed 24-hours or more prior to date of arrival, a charge of one (1) room night’s accommodation will be levied on the credit card used to guarantee the reservation.

    Kindly contact us in advance for cancellations or changes, in order to avoid the cancellation charge, at
  10. Do you have a pets' policy?
    Regrettably pets of all sizes are not allowed in the hotel to ensure comfort of other hotel guests.
  11. What are your check-in and check-out times? Check-in time is 2.00 pm.
    Check-out time is 12.00 noon.
  12. Is it possible to check-in early?
    Early arrivals before the standard check-in time of 2:00 pm will be subject to a half-day charge (50% of your room rate) unless such an offer is available through Promotions or Packages.
  13. What is the charge for a late check-out?
    Late check-out is subject to room availability and the charges are as follows:
    Late check-out is subject to room availability and the charges are as follows: Check out before 6.00 pm: 50% charge (based on your room rate or room rates offered at the time) Check out after 6.00 pm: Full overnight rate

    The hotel will do our best to accommodate all guests requests based on room availability at the time of the request. Should you wish to arrange for a late check-out, kindly contact our reservations at
  14. Do you have non-smoking rooms?
    Yes, as Royal Express is a completely non-smoking hotel.
  15. Do you have twin, triple and quadruple rooms?
    Citin Loft Hua Hin offers a choice of king size or twin bedded rooms. The hotel does not have triple rooms as a standard.
  16. What is the hotel's policy regarding children?
    There is no charge for child below the age of 12 years sharing a room with parent(s) on existing bedding.
  17. Does the hotel provide baby-sitting services?
    The hotel does not provide baby-sitting services.
  18. Are baby cots available?
    The hotel does not provide baby cots.
  19. General Hotel Information

  20. Do you have hairdryers in the rooms?
    The hotel does not provide hairdryers.
  21. Does the hotel provide iron and ironing boards in all rooms?
    The hotel does not provide iron and ironing boards.
  22. How far is the hotel from the airport and do you provide airport transfers? And if so, what is the cost?
    The property is about a 3 hours drive from Suvarnabhumi Bangkok, regardless we do not provide airport transfer however…….
  23. Can luggage be stored at the hotel whilst I travel elsewhere?
    Yes, for a maximum of 30 days at a cost. If your belongings are not claimed after 90 days, the hotel reserves the right to remove them.
  24. What is the weather like at different times of the year?
    Weather is warm throughout the year with April and May being especially hot and sticky. June to September are cooler months (24-28c), however, it is the rainy season. The most pleasant time of year is October to February, where temperatures range from 25-28c with light breezes and only the occasional showern.
  25. Is the tap water safe to drink?
    No, tap water in Thailand is not potable. Complimentary bottled water is supplied to your rooms on a daily basis.
  26. How far is the nearest hospital?
    The nearest hospital is the Government Hua Hin Hospital, 10km and 15 minutes away by car from the hotel.
  27. Where is the nearest bank or currency exchange?
    The nearest reputable bank with currency exchange is the SCB Bank{Siam Commercial Bank}, Exim Bank, KTB Bank{Krung Thai Bank}, 5 minutes away on foot, located on the main Petkasen Road.
  28. What time do banks open?
    8.30 am - 3.30 pm, Monday to Friday
  29. What voltage is used in Thailand?
    The voltage in Thailand is 220 volts.

  30. Are there shopping centres nearby?
    Hua Hin is a small town and shopping is by way of night markets, street stalls and small locally owned shops, there are no large shopping centers in the town.
  31. Disclaimer: Facilities and services may be added or removed at the hotel's discretion, if necessary please check with the respective hotel for their latest list of facilities and services.